Return Policy

ePulse Digistore Return Policy

At ePulse Digistore, we strive to offer a hassle-free and transparent return experience. We value our customers, and your satisfaction is our top priority. Please refer to our policies below. If you have any questions, feel free to contact us at support@epulsedigistore.com.

  Product Return and Exchange

If you need to return or exchange your product, please follow these steps:

  • Returns or exchanges can be made within 7 days of receiving the product.
  • Contact us at support@epulsedigistore.com with your reason for the return/exchange.
  • We will provide a return shipping label for you to print.
  • Return Shipping: ePulse Digistore will bear the return shipping costs.
  • Restocking Fee: A 20% restocking fee will apply to the return which customer will have to bear.
  • Exchanges: If exchanging the product, the customer will be responsible for the shipping costs of the exchanged product.

    Shipping Damages

    If your product arrives damaged due to shipping, we will ensure a quick resolution. Here’s how we handle it:

    • Visible Damage on Delivery: If the damage is visible and affects the functionality of the product, you may reject the delivery and notify us immediately.
    • After Delivery: Contact us at support@epulsedigistore.com to report missing or damaged parts. We will arrange for a replacement and cover all associated costs. In the case of missing or non-critical parts, we will send replacements free of charge.

     Defective Products Under Warranty

    If you encounter a functional defect with the product within the warranty period. For manufacturer wise warranty policy, please visit our ‘Warranty Policy’ page

    • Contact us at support@epulsedigistore.com with detailed photos or videos explaining the issue.
    • We will coordinate with the manufacturer to assess the problem and provide a response within 7 business days.
    • Once approved, we will arrange for free replacement parts and/or servicing at no cost to you.

     If you have any further questions about our return, refund, or warranty policies, please don’t hesitate to contact us at support@epulsedigistore.com. We're here to help!

     Contact Information

    Zero Shipping Cost

    Free shipping on all orders.

    In Stock & Ready to Ship

    Enjoy 24 to 48 hour processing on all orders!

    Hassle Free Returns

    We believe every transaction should be fluid, that's why we offer hassle free returns.

    Full Warranty

    All product comes with full manufacturer warranty